Returns & Exchanges

At Universal Store, we want you to love your fashion finds, which is why we offer a 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction is our top priority.

Return Process

• 1.
  Initiate Your Return

  Log into your account and select the order you wish to return, or use our guest portal with your order ID and email address to generate a return authorization.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unworn condition.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from our portal, then securely affix it to the outside of your return parcel.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.